Frequently Asked Questions

The Voyage Co. is a platform that connects travellers with verified local experts for pre-trip video consultations. Instead of relying on generic travel guides or review sites, you speak directly with someone who lives in your destination and get personalised advice, itinerary reviews, or fully tailored travel plans.

You browse our local experts by destination, find someone whose knowledge matches your trip, and book a video consultation at a time that works for both of you. Sessions typically run 30 to 45 minutes, but you and your local can agree on whatever format suits your needs. You may want a quick Q&A about restaurants or accommodation, or you may want a full itinerary review if you already have some plans in progress.

Yes. When booking, you can choose the Custom Travel Plan option. This often includes a free 15-minute briefing session where you share your travel dates, interests, and preferences with your local expert. From there, they build a fully tailored itinerary around your interests, pace, and budget. You can also discuss this with your local during a standard consultation if you’d like to upgrade.

Local experts set their own rates, so prices vary. You’ll always see the price before you book. Payment is handled securely through the platform. No hidden fees.

Neither. We are not a travel agency. The Voyage Co. is a pre-trip consultation service. Our local experts share their knowledge and recommendations before your trip so you can plan with confidence. Locals do not book accommodation, tours, or transport on your behalf.

No. Consultations are conducted via video call through your browser. You just need a device with a camera and a reliable internet connection. Your browser will need permission to access your camera and microphone, which it will prompt you to allow when you join the call.

We launched in Italy and currently have local experts across Italy, France, and London. We’re expanding to new destinations throughout 2026.

It helps to have a rough idea of your travel dates, interests, and any specific questions you’d like answered. When you make a booking you will be prompted to complete a short questionnaire for your local expert to review before your appointment. But don’t worry if you’re starting from scratch. Your local expert is happy to help you shape the trip from the ground up.

All local experts go through a verification process before they can accept bookings. This includes identity verification and a video call with our founding team to ensure they have genuine local knowledge and are a good fit for the platform.

We take privacy seriously. Payments are processed securely through Stripe, and we don’t store your credit card details. You can read our full Privacy Policy for details on how we handle your data.

Email us at support@thevoyage.co. We aim to respond to all enquiries within 24 hours.